Customer Service Representative – Metro Bank Jobs

Website Metro Bank

Job Description:

As a Customer Service Representative, you will work as a part of a vibrant and diverse team that is passionate about delivering unparalleled customer service each and every day. Being the first point of contact for our customers, you will play a key part in creating fans, whilst also building and enhancing our brand image.

Job Responsibilities:

  • Identifying and addressing customers’ needs and advising them on our products and services accordingly
  • Opening and managing personal and business accounts
  • Constantly looking for ways to Surprise and Delight our customers!
  • Providing loan and credit card facilities
  • Helping customers with the Magic Money Machines and Safe Deposit Boxes
  • Taking full ownership of customers’ queries through to resolution
  • Greeting and welcoming customers
  • Supporting customers with daily banking, including cash, card, and cheque handling
  • Actively participating in the store events, including Kids Rock, Money Zone, and Grand Openings
  • Supporting new colleagues joining Metro Bank

Job Requirements:

  • Care about doing a great job and exceeding expectations with the quality of what you do
  • Able to work and learn quickly in a fast-paced, fun and dynamic environment
  • Passionate about providing unparalleled levels of service and convenience for customers
  • Prepared to stick at something – we get nervous if someone has jumped from job to job as we want people who are prepared to learn and grow

Qualification & Experience:

  • We need you to have a minimum of a grade C or 4 in Maths and English GCSE
  • Excellent attention to detail is key – the role involves processing lots of customer information and this must be done accurately

Job Details:

Company: Metro Bank

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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